Ethelytics turns contact-center data into reporting leadership actually uses — Power BI dashboards, cloud telephony analytics, and workforce-management insight, built by a specialist who does this work inside an enterprise contact center every day.
See the fixed-fee auditGet in touchThe platform exports everything. Somehow the Monday meeting still argues about whose number is right.
Three dashboards, three different answers for yesterday's service level. When definitions live in exports and spreadsheets instead of a governed model, every number gets litigated.
Amazon Connect, your WFM tool, and your CRM each hold a piece of the story. Until they meet in one model, questions like "what does attendance actually cost us?" stay unanswerable.
If building the deck takes three days, the decision got made without it. Reporting should run itself — refreshed, governed, and ready before anyone asks.
A fixed-fee, fixed-scope engagement that maps what you have, finds what's broken, and hands you a prioritized roadmap — whether or not you ever hire me again.
Two weeks, your data, no disruption to your team:
Beyond the audit: dashboard builds, semantic-model rescues, Amazon Connect / Snowflake reporting pipelines, and workforce-management analytics — scoped as fixed-fee projects from your roadmap.
A 30-minute call: your platform, your pain points, what "fixed" looks like. You get a fixed quote in writing within two days.
Read-only access, two weeks. Your team keeps working; I map the reporting estate and test where the numbers break.
The roadmap, delivered to leadership in plain language: what's solid, what's costing you, what to fix first and why.
Execute the roadmap yourself, or scope the top items with me as fixed-fee builds. The audit stands on its own either way.
I'm Jesse Judice — a business-intelligence developer who builds contact-center reporting for an enterprise software company as my day job. Not reporting in general: contact-center reporting — queues, service levels, adherence, occupancy, attendance, and the cloud-telephony data that feeds them.
That specialization is the point. A generalist consultant learns your domain on your invoice. I already know why the interval-level numbers won't reconcile with the daily rollup, which Connect datasets are trustworthy, and what workforce management actually needs from a dashboard at 7:55 on a Monday morning.
Ethelytics is deliberately small: one specialist, fixed-fee engagements, and reporting your leadership will still be using a year from now.
Thirty minutes, no obligation. Bring your messiest dashboard — I'll tell you on the call whether the audit is worth your money.
Email jesse.judice@outlook.comDirect email for now — contact@ethelytics.com goes live with domain routing shortly.